Ticket terms and conditions

1. Introduction

Welcome to The Tiket.By using our services, you accept these terms and conditions.But You agree with any of the terms, please do not use our platform.

These terms regulate the use of the Tiket platform and its services, including the management of technicians, identity validation and payment processing.By accessing our services, you accept Comply with the rules established in this document.

2. Definitions

• User: Anyone who uses The Tiket platform, either technical or client.
• Platform: The website, mobile applications and any other digital medium of The Tiket.
• Services: The functions of management and allocation of technicians, validation of Identity and payment processing provided by The Tiket.
• Biometric data: Physical characteristics that allow unique identification of a user, such as facial recognition.
• Transaction: Any financial operation executed within the platform, either collection, payment or transfer.

3. Use of facial recognition

To guarantee the safety and authentication of the users, The Tiket implements technology of facial recognition.This biometric tool analyzes and compares facial characteristics with Our database for:

• Verify the identity of registered technicians and avoid impersonations.
• Prevent fraud in hiring services.
• Strengthen the process of accessing the platform and reduction of validation times.

3.1 Consent and storage

• The use of facial recognition requires explicit consent of the user, which is Request during registration.
• Biometric data is stored on safe servers with high -level encryption.
• The data is only used for identity authentication and are not shared with third parties without Express authorization.
• In case of retirement from consent, biometric data will be eliminated in a form permanent.
• The user can request access, correction or elimination of their biometric data in Any time.

3.2 APPLICATIONS OF FACIAL RECOGNITION

• Registration and authentication when you logged in.
• Validation of the identity prior to the assignment of a service.
• Identity confirmation in payment or reception processes.
• Prevention of accesses not authorized by third parties.

4. Payment processing with Shinkansen Finance

The Tiket uses Shinkansen Finance technology for paying and transactions management financial.

4.1 Features of the Payment System

• Integration of Multibanco API to perform safe and efficient transactions.
• Two -step authentication implementation (2FA) for payment approval.
• Use of digital signatures to guarantee the authenticity of each transaction.
• Automated processing to reduce human errors and optimize liquidation times.
• Real -time confirmation of operations executed.

4.2 Payment security

• All financial information is encrypted to avoid unauthorized accesses.
• PCI DSS standards for payment data protection are met.
• Periodic audits are implemented to prevent fraud and detect possible vulnerabilities.
• Detailed activity record of each transaction for traceability purposes.

4.3 Billing and commissions

• The Tiket can apply commissions for the use of the platform, which will be informed previously.
• Electronic invoices will be automatically issued once the payment is confirmed.
• It is the user's responsibility to review and verify the applied charges.

5. Privacy and security

• We do not share information with third parties without the user's consent, except by law.
• All data are treated according to current data protection regulations.
• Cybersecurity measures are implemented to guarantee the integrity of information.
• Firewalls, advanced encryption and constant monitoring are used.

6. User responsibilities

• Provide true and updated information when registered.
• Use services responsible.
• Maintain the confidentiality of your credentials.
• Notify any suspicious activity in your account.
• Accept that any action under your account will be considered as your own.

7. Modifications to the terms

We reserve the right to modify these terms at any time.The changes will be notified at least 15 days in advance before entry into force.

8. Cancellation and account elimination

• You can request account elimination by writing to support@thetiket.com.
• Personal and biometric data will be eliminated.
• Transaction records will be kept for legal reasons.
• The cancellation may be subject to review if there are pending payments.

9. Contact

For any consultation on these terms, contact us support@thetiket.com.We respond in a term of 48 business hours.

Last update date:April 1, 2025