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Industry · Health

Technical support that
saves lives

Medical equipment maintenance, hospital technical support and biomedical engineering in the field. Specialized TIKERs available when patient care continuity cannot wait.

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Health
+350
TIKERs in healthcare
3h
Clinical emergency response
4+
Countries covered
100%
Equipment traceability

The sector challenge

A medical device out of service
is not an option.

In healthcare, medical device downtime can directly compromise patient care. Hospitals, clinics and laboratories need specialized, fast and impeccably documented technical support to meet healthcare regulatory requirements.

THE TIKET connects healthcare institutions with biomedical engineers and technicians specialized in medical equipment, with full traceability required for quality audits and accreditation.

  • Preventive and corrective medical equipment maintenance
  • Calibration of diagnostic and monitoring devices
  • Technical support for imaging systems (X-ray, Ultrasound, CT, MRI)
  • Clinical equipment installation and configuration
  • Hospital infrastructure maintenance (HVAC, medical gases)
  • Document management for accreditation and ISO certification

Why choose us

Advantages for the healthcare sector

Specialized biomedical engineers
TIKERs trained in biomedical engineering, electromedicine and hospital equipment. Manufacturer-certified for leading brands in the sector.
Accreditation documentation
Every service generates a technical protocol, calibration record and technician digital signature. Ready for quality audits and hospital accreditation.
Guaranteed care continuity
Emergency activation with a specialist within hours. Minimizes downtime for critical equipment such as ventilators, monitors or electrosurgical units.
Complete equipment history
Digital record of all interventions per device: maintenance, calibrations, replaced parts and alerts. Full lifecycle traceability.
Preventive maintenance program
Schedule preventive visits per device and service. Automatic alerts as maintenance dates approach. Reduces corrective failures by up to 70%.
Integrated regulatory compliance
Protocols adapted to local healthcare regulations. The checklist includes all items required by the relevant regulatory body.

Real use cases

How the healthcare sector uses it

1
ICU ventilator failure on a weekend
A private clinic had a mechanical ventilator down in the ICU on a Saturday night. THE TIKET located a biomedical engineer certified for that specific brand and assigned them in 90 minutes. The device was back online before dawn, without needing to transfer the patient.
2
Preventive maintenance program for a clinic network
A network of 15 clinics with over 800 medical devices on a quarterly maintenance program. THE TIKET coordinates local biomedical engineers in each city with a standardized checklist, calibration records and consolidated reports for corporate quality management.
3
Equipment installation in a new surgical suite
A public hospital with a new surgical wing: installation and commissioning of 12 anesthesia units, electrosurgical units and multiparameter monitors. THE TIKET coordinated the specialist team, completing installation and accreditation documentation in 5 days.

Simple process

How does THE TIKET work?

1
Report the incident
Describe the affected device, model, symptoms and urgency. Available for assignment in minutes.
2
Biomedical engineer assigned
Only technicians with experience and certification for that equipment type can accept the job.
3
Accreditation report
Technical protocol, calibration and digital signature at closure. All available for your quality department.

Your patients deserve
equipment that's always operational

Ensure care continuity with specialized, fast and fully documented technical support.

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