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Industry · Retail

Technical support for
every point of sale

Manage store maintenance, POS equipment installation, visual merchandising and multi-location technical support with TIKERs available across your entire network.

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Retail
+350
TIKERs in retail
4h
Average response time
4+
Countries covered
98%
Stores served on time

The sector challenge

100 stores.
One platform for all of them.

Retail chains face the challenge of keeping dozens or hundreds of geographically spread locations running smoothly. A down POS terminal, a broken display or a faulty HVAC unit directly impacts sales.

THE TIKET is the operating system for your store network: it coordinates local technicians for each incident, with centralized visibility and automatic documentation of every intervention.

  • POS terminal installation and maintenance
  • Signage, window dressing and technical visual merchandising
  • Store lighting and climate maintenance
  • Security system and CCTV installation
  • In-store network infrastructure support
  • Store presentation and condition audits

Why choose us

Advantages for retail

Coverage across your entire network
Local TIKERs in every city where you have stores. No need for regional coordinators or uncontrolled local subcontractors.
Fast response for emergencies
POS down during peak hours. THE TIKET assigns a local technician in minutes. Resolved before the queue grows.
Multi-store dashboard
Centralized view of all active incidents by store, region and type. Prioritize, assign and monitor from a single panel.
Store condition evidence
Geotagged before/after photos. Automatic visual documentation of every intervention for internal audits.
Scheduled maintenance
Configure periodic visits to each location: equipment checks, technical cleaning, calibration. Without waiting for something to break first.
Reduce operational costs
No in-house technicians on payroll in every city. Pay only for services executed. Proven savings over the traditional model.

Real use cases

How retail chains use it

1
Brand image rollout across 80 stores
A fashion chain needed to update signage and displays in 80 locations across 5 countries in 30 days. THE TIKET coordinated local TIKERs with the installation kit, image checklist and validation photos per store. Rollout completed in 28 days.
2
Monthly preventive maintenance for a pharmacy chain
A chain of 120 pharmacies with monthly technical review visits: POS terminals, cameras, printers and networking. Centralized dashboard showing status by location. Corrective failure rate reduced by 55%.
3
Emergency support during peak season
A supermarket's self-checkout system went down during the Christmas rush. THE TIKET assigned a specialist in 90 minutes. The system was restored before store closing, avoiding an estimated $8,000 USD in lost sales.

Simple process

How does THE TIKET work?

1
Report the incident
From the app or platform, describe the problem, the store and the urgency. Ready in minutes.
2
Local technician assigned
A TIKER near your store accepts the job. Real-time tracking until they arrive.
3
Resolution with evidence
Before/after photos and technical report. Automatic payment upon confirming the resolution.

Your store network deserves
frictionless support

Centralize technical support for all your stores on a single platform. No bureaucracy, with full visibility.

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