Industry · Technical Support

The right technician,
in the right place

Expand your field technical support capacity without growing your headcount. Specialized TIKERs available for your clients in any city, with configurable SLAs and evidence for every intervention.

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The sector challenge

More clients, more cities.
Without more of your own staff.

Technical support companies and MSPs face a tough equation: expanding geographically means opening offices, hiring staff and taking on fixed costs that don't pay off until a critical mass of clients is reached in that area.

THE TIKET changes that equation: activate coverage in any city the same day you win a client there. Local TIKERs who know the area, verified and available on demand.

On-site helpdesk and end-user support
Hardware and software installation and configuration
Equipment deployment and replacement at client sites
Preventive maintenance of IT assets
LAN/Wi-Fi network and peripheral support
Secure equipment collection and transport for RMA

Why choose us

Advantages for technical support companies

Immediate geographic coverage

New client in a city where you have no staff? Activate coverage within hours. Local TIKERs ready to serve with your service standards.

Configurable SLAs per client

Define differentiated response and resolution times per client or contract. Automatic alerts and escalation before an SLA is breached.

Integration with your ITSM

Connect THE TIKET with ServiceNow, Freshdesk, Jira Service Management or other platforms. Auto-create THE TIKET tickets from your existing workflows.

TIKERs who represent your brand

Define presentation protocols, uniforms and communication standards. The TIKER attends the end client as part of your team, not as an external supplier.

Performance reports

Dashboard with metrics by technician, city, client and incident type. Identify patterns and continuously improve your support operation.

Variable model, not fixed

Convert fixed staff costs into variable costs. Pay only for services executed. Improve your margin without sacrificing service quality.

Real use cases

How technical support companies use it

MSP scaling to 5 cities without opening offices

An MSP based in one city won contracts in 5 other cities. With THE TIKET they activated coverage in all cities within a week, without hiring local staff. 4-hour SLA coverage in all regions from day one.

Mass equipment deployment for a corporate banking client

A tech support company serving a bank with 300 branches nationwide: mass PC replacement across 60 days. THE TIKET coordinated TIKERs in all cities with an installation and data migration protocol, cabling photos and commissioning reports per branch.

Field support for an industrial equipment distributor

A distributor with clients nationwide but only a central office tech team. THE TIKET provides local technicians for installation, training and maintenance in the regions. Average response time dropped from 5 days to 6 hours.

Simple process

How does THE TIKET work?

Post the ticket

From your ITSM or directly in THE TIKET: description, location, SLA and service protocol.

Local TIKER assigned

The most suitable technician closest to your end client accepts the job and heads to the site.

Automatic report

Photo evidence, technical report and user satisfaction survey at closure. All in your platform.

Scale your technical service
without geographic limits

Cover all your clients, in all cities, with the same service level. No fixed costs, no bureaucracy.

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The right technician,in the right place