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Industry · Technology

Field IT support
without friction

Connect with specialized IT technicians for equipment installation, network maintenance, server configuration and on-site support. Scalable, on-demand and fully traceable.

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Technology
+350
Active IT TIKERs
2h
Average urgent response
4+
Countries covered
97%
Tickets resolved on time

The sector challenge

Technology moves fast.
Support must keep pace.

Tech companies and their clients demand fast, expert and fully documented technical support. Maintaining an in-house team for every specialty is costly; outsourcing without visibility is risky.

THE TIKET bridges the gap: verified IT technicians who go wherever needed, whenever needed, with all the traceability your company and clients require.

  • Network equipment installation and configuration (switches, routers, APs)
  • Structured cabling and rack installation in offices and data centers
  • On-site end-user support (hardware and software)
  • Server and NAS configuration
  • Security camera and access control system installation
  • Field equipment diagnostics and repair

Why choose us

Advantages for your tech operation

Specialists by technical area
Filter TIKERs by certification: Cisco, Microsoft, CompTIA, VMware and more. The right technician for every technology stack.
Configurable SLA per ticket
Define response and resolution times per incident type. Receive automatic alerts before an SLA is breached.
Multimedia service evidence
Before/after photos, videos, screenshots and written technical reports — all automatically stored in the cloud.
Scale without hiring
Increase or reduce operational capacity based on demand. No HR costs, no training, no severance. Pay only for services rendered.
Integration with your systems
API available to connect THE TIKET with your ITSM, CRM or ERP. Auto-create tickets directly from your existing workflows.
Two-way reputation system
You rate the technician and the technician rates the posted job. Full transparency that drives quality on both sides.

Real use cases

How tech companies use it

1
Equipment rollout for a retail chain
A SaaS point-of-sale company needed to install terminals in 120 retail locations across 6 cities. THE TIKET coordinated local TIKERs with an exact installation checklist, rack photos and documented connectivity tests per site.
2
Remote support with on-site validation
MSP with clients in multiple cities: when remote support can't resolve the issue, a local TIKER arrives within hours, executes the fix guided by the central tech team, and documents everything. On-site incident resolution 3x faster.
3
Preventive maintenance of distributed IT assets
A company with 500 devices spread across regional offices schedules periodic visits for cleaning, diagnostics and firmware updates. The centralized dashboard shows the status of every device with full intervention history.

Simple process

How does THE TIKET work?

1
Post your job
Describe the task, location, technical requirements and date. Done in minutes from the web platform or app.
2
Choose your TIKER
Receive applications from verified technicians. Review profiles, ratings and accept the best fit.
3
Service with evidence
The TIKER executes, documents and you confirm closure. Payment released automatically upon approval.

Your IT operation deserves
the best coverage

Scale your field technical support without growing your headcount. Start today with no long-term contracts.

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